This website belongs to [full legal name], trading as IT Solvz, registered in [jurisdiction of registration] with registered office at [registered address]. IT Solvz provides business focused IT services, including managed IT with SLAs, repairs and after sales support, HP authorised warranty services, hardware and software solutions, cybersecurity services, infrastructure projects, rental and purchase options, and regional operations in Mauritius and Madagascar.
References in these terms to “we”, “our” and “us” mean the legal entity named above. References to “you” and “your” mean the organisation or person using this website or engaging services from us.
These terms apply to use of this website and to any information, brochures, forms, quote request flows and contact channels provided through this website.
If you enter into a separate written agreement, SLA, purchase order or statement of work with us, the signed document prevails where any conflict arises with these online terms.
By accessing or using this website you confirm agreement with these terms. If you do not agree, do not continue to use this website.
This website targets business users based in Mauritius and the wider region. You remain responsible for use of this website and for ensuring any access by your staff or representatives follows these terms.
You agree not to use this website for unlawful purposes, to introduce malicious code, to attempt unauthorised access to our systems, or to interfere with security or performance.
We aim to keep information accurate and current, although information on this website remains general in nature and does not form professional advice or a binding offer.
We reserve the right to suspend or restrict access where misuse or security risk is suspected.
Text, diagrams, specifications and other material on this website describe services in general terms only. Every project, SLA, repair job, rental package or supply of hardware and software remains subject to written confirmation, stock availability, partner terms and technical assessment.
Nothing on this website creates an obligation for us to accept any request or order. We retain full discretion regarding service availability, coverage areas, vendor ranges and eligibility for specific offers.
Descriptions of partner status, for example HP Authorised Service Centre or alliances with Cyberlinx and Halialabs, reflect arrangements in place at the time of writing and are subject to change over time.
Most engagements begin with a consultation, site assessment or remote meeting followed by a written quotation or proposal. The quotation will describe scope, pricing, key assumptions, project schedule, SLA levels, hardware or software items and any special conditions.
An order becomes binding once acceptance is confirmed in writing, for example through a signed proposal, official purchase order, email confirmation from an authorised representative or submission of an online request accepted by us.
Client purchase terms printed on purchase orders or similar documents apply only where expressly accepted by us in writing.
Unless otherwise stated in the relevant proposal, prices are quoted in Mauritian Rupee and exclude VAT and other applicable taxes, duties and charges.
We issue invoices following acceptance, on delivery, on achievement of project milestones, or on a recurring schedule for managed services, as described in the proposal or SLA.
Payment terms, including due dates, late payment charges and suspension rights, appear in the proposal, SLA or invoice. Failure to pay on time enables us to suspend services, delay delivery, withhold reports or support, and charge interest according to applicable law.
You remain responsible for bank charges, currency conversion fees and any withholding taxes, except where local law requires a different arrangement which both parties agree in writing.
Repair and after sales services cover business related IT hardware as described on this website and in the relevant repair proposal. Services include in house repairs, on site interventions where appropriate, quality testing, clear progress updates and access to an online ticketing system for follow up and status checks.
As an HP Authorised Service Centre, we perform warranty work for eligible HP devices using genuine parts and approved methods, subject to HP terms and conditions, warranty coverage rules and parts availability.
Where a fault or device falls outside warranty coverage, we provide a diagnostic report and offer a chargeable repair or alternative recommendation such as replacement, upgrade or escalation to the vendor.
You are responsible for backing up data before any repair or warranty work. We accept no responsibility for loss or corruption of data, software or configuration arising during repair, firmware updates or hardware replacement.
Hardware and software supply, including rental and purchase options, follow the specific commercial and technical terms set out in each quotation.
Ownership of hardware transfers only once full payment is received. For rental arrangements, ownership remains with us or the financing partner, and your organisation receives a right to use equipment for the contract term, subject to correct use, maintenance guidelines and return conditions described in the contract.
All software remains subject to licence terms issued by the relevant vendor. You agree to comply with licence conditions, copy limits, user limits and usage restrictions for all software supplied, and to maintain evidence of licence compliance.
Any delivery times quoted for hardware or software rely on supplier stock levels, shipping conditions and other external factors. Dates represent reasonable estimates, not guaranteed commitments, unless expressly stated as fixed in writing.
Cybersecurity services include penetration tests, consulting, awareness training, endpoint and email protection, blockchain based document security and related services delivered by ourselves and selected partners.
Infrastructure projects cover server, storage, networking, backup, cloud and hybrid environments as described in our infrastructure documentation and proposals.
Security and infrastructure services reduce risk and strengthen resilience, yet no security programme removes every risk or prevents every incident. Our responsibility covers services described in the agreed scope, delivered with reasonable skill and care, not complete protection against every threat or failure.
You agree to provide accurate and complete information during consultation, quotation and delivery stages.
You will supply access, permissions, contact persons, documentation, logins and physical entry to premises where required for service delivery, subject to reasonable security requirements on both sides.
You will maintain appropriate backups, power protection and environmental conditions for hardware, follow guidance from our engineers, and refrain from unauthorised modification to hardware, software or configurations supplied by us.
You remain responsible for legal and regulatory compliance relating to your business, including data protection, financial reporting, sector regulations and export controls, even where systems supplied by us support those obligations.
We process personal data in line with our privacy policy, available on this website or on request. Processing covers, for example, contact details for support requests, warranty verification, project communication, remote access sessions, monitoring data and logs required for security, troubleshooting and reporting.
You agree not to share credentials or personal data beyond what is necessary for service delivery, and to ensure own staff understand how personal data flows between your systems and our services.
Where services involve international data transfers, cloud platforms or partner access, specific details, safeguards and roles appear in the relevant agreement or data processing addendum.
All content on this website, including text, images, graphics, icons, layouts, logos and code, belongs to us or to our licensors, unless stated otherwise.
You receive permission to view, download and print material from this website for information purposes connected with assessment of our services or management of current contracts. Any other reproduction, distribution, modification or reuse requires prior written consent from us or the relevant rights holder.
Ownership of project specific deliverables, such as documentation, diagrams, reports, scripts or configurations, follows the terms in the relevant contract or statement of work. Third party licences continue to govern any vendor material supplied under vendor terms.
Our services rely on technology and services supplied by third parties, including vendors, distributors, subcontractors and strategic partners. Separate terms from those partners apply in addition to these terms.
This website includes links to external websites and resources operated by third parties. We have no control over such content and accept no responsibility for any loss or damage arising from access or use of those resources.
Nothing in these terms seeks to exclude or limit liability where exclusion or limitation is not allowed under applicable law, including liability for death or personal injury arising from negligence or for fraud.
For all other loss or damage arising in connection with this website or any services supplied under these terms, our aggregate liability, whether in contract, tort or otherwise, will not exceed the total fees paid by you to us for the service in question during the twelve months immediately before the event giving rise to the claim.
We are not liable for loss of profit, revenue, contracts, data, anticipated savings, goodwill or any indirect or consequential loss arising from use of this website or from services supplied under these terms.
We retain the right to suspend or terminate access to this website or to specific services where payment remains overdue, misuse or security risk arises, or breach of these terms remains unresolved after reasonable notice.
Any suspension or termination does not affect rights or obligations accrued up to the date of suspension or termination, including outstanding payment obligations.
We update services, content and features over time. This website and any online tools, forms, product descriptions and downloads change or withdraw without prior notice.
We revise these terms from time to time. Updated versions take effect once published on this page. Continued use of this website after publication of revised terms indicates acceptance of the updated version.
These terms follow the laws of the Republic of Mauritius. Courts of Mauritius have exclusive jurisdiction regarding any dispute arising in connection with these terms or with this website, subject to any mandatory jurisdiction under consumer or local law where a consumer engages with our services.
For questions about these terms or for formal notices under this agreement, contact:
[full legal name]
[postal address]
Telephone: [contact number]
Email: [contact email]
Last updated: 25 November 2025
