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Repairs & After-Sales Support

Fast, dependable repairs that keep your business running

When critical IT systems fail, the impact on productivity and operations is immediate. IT Solvz delivers fast, professional repairs backed by certified expertise and proven processes that minimise downtime and restore efficiency quickly.

Our focus is on restoring uptime and maintaining performance across your IT environment. And beyond repairs, our After-Sales Service ensures customers have direct access to ongoing support whenever they need it — keeping your business running with confidence.

The IT Problem We Solve

Unplanned equipment failures and slow repairs create stress, confusion, and unnecessary expense for your business.
  • Operational downtime reduces productivity and interrupts critical business activities.
  • Limited technical knowledge internally delays issue identification and resolution.
  • Finding reliable repair partners familiar with your setup can be challenging.
  • Dealing with multiple vendors often causes communication gaps and longer lead times.
  • No structured follow-up support leads to recurring faults and wasted resources.
These challenges disrupt operations, drain budgets, and take focus away from what matters most — running your business efficiently.

Our Approach: Reliable, Transparent, and Ongoing

We believe repair services should make your business stronger, not just fix what’s broken. That’s why our approach combines technical precision with clear communication at every stage. Our certified engineers handle repairs efficiently, keeping you informed from diagnosis to completion.

Our After-Sales Service complements this by providing continuous support for maintenance, updates, and user concerns long after the repair is complete — ensuring your IT remains stable, reliable, and fully supported.

What We Offer – Core Repair Services

Certified In-House Repairs

Our engineers are HP-certified and use genuine parts, delivering high-quality repairs that restore equipment quickly and maintain reliable performance.

Comprehensive Quality Testing

Every device undergoes thorough post-repair testing and validation, confirming performance standards are met and reducing likelihood of recurring hardware issues.

Clear Progress Updates

We provide timely communication and transparent timelines, so you stay informed on status and can plan business operations confidently.

On-Site or Workshop

We determine the appropriate repair method—onsite or workshop—based on agreed SLAs, prioritising safety, speed, and minimal disruption to operations.

After-Sales Support & Ticketing

Our After-Sales team provides ongoing support beyond repairs, assisting clients with service requests, maintenance needs, and fast, transparent follow-up through our ticketing system.

Request a Tailored Repair Quote

Tell us your needs, and we’ll provide a clear, professional repair proposal.
Request My Repair Quote

Why Choose IT Solvz for Repairs

HP Authorised Service Centre

As an HP Authorised Service Centre, we deliver certified repairs using genuine parts and approved methods that meet global brand standards.

Business Continuity Priority

We understand downtime is costly, so our repair services are designed with continuity in mind, minimising operational impact across your organisation.

Local Expertise, Global Standards

As a trusted Mauritian partner with international certifications, we combine local responsiveness with repair practices that meet recognised global standards.

Ticketing System in Place

Our online ticketing platform lets clients log issues directly, ensuring faster response times, transparent follow-up, and complete visibility throughout the repair process.

Common Questions

Find quick answers to common questions about our repair services before you reach out to our team.

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What types of equipment do you repair?
We handle business-critical IT hardware. Every repair is completed by qualified engineers to restore performance and extend the life of your equipment.
This is determined by the SLA and the nature of the fault. Our engineers assess the situation and recommend the most efficient method with minimal business disruption.
In rare cases where equipment is beyond repair, we provide a clear report outlining the fault and suggest alternatives such as replacement, upgrades, or vendor escalation.
Turnaround depends on the issue and brand, but our focus is always on minimal disruption, keeping you informed throughout the repair process.
No—but having an SLA often provides quicker response times and additional tailored services like loaner equipment.
Yes. For businesses requiring flexibility, we can plan repair work after hours or during weekends, reducing interference with daily operations and employee productivity.
Existing customers can log a support request through our online ticketing platform. Each request is monitored to ensure a prompt and proper response.

Need Repair or After-Sales Support?

Don’t let equipment issues slow you down. Whether you need repairs or post-service assistance, IT Solvz is ready to help.
Request a quote
Log a Support Ticket