We don’t always shout about what we’re working on. But every now and then, a tool comes along that makes us pause, dig deep, and think, *“could this change how we deliver IT support?”*
Over the past few weeks, we’ve been running quiet internal tests on a new platform that promises to reshape how we manage security, updates, and remote support for our clients. It’s early days, and we’re not quite ready to name names—but what we can say is that this product could significantly level up our proactive support offering.
So, here’s your first look at what’s brewing behind the curtains at IT Solvz.
Why we’re even testing something new
At IT Solvz, we believe in constant improvement. Whether it’s shaving seconds off ticket response time or making our client onboarding process smoother, we’re always looking for ways to get better.
Right now, most businesses in Mauritius still operate in a reactive IT mindset. Something breaks, they call us, we fix it. That works—but it’s not the future. The future is silent, invisible IT that prevents problems before they happen. That’s where proactive systems and automation come in.
So, when a new platform lands on our radar claiming to unify several core IT tasks—remote monitoring, patch management, asset inventory, and ticketing—we take notice.
Because if it works as promised, it could let us serve more businesses more efficiently, with fewer surprises and less downtime. And that’s a win for everyone.
What the new platform claims to offer
We’re still early in the evaluation phase, but here’s what got our attention straight out of the box.
This tool isn’t just another helpdesk system or monitoring app. It’s more like an all-in-one control tower for small to medium IT teams. The developers behind it describe it as an “intelligent IT automation and support platform” built specifically for MSPs (Managed Service Providers) and internal IT departments.
Here’s a quick overview of what it bundles together:
- Remote monitoring and management: Keep tabs on every machine, update status, and device health in real time.
- Automated patch deployment: Schedule updates across devices or trigger them when vulnerabilities are detected.
- Hardware and software inventory: Get a full list of every device, app, and licence in use—no spreadsheets required.
- Integrated ticketing system: Clients can raise tickets directly, and they get logged, prioritised, and assigned based on workflow rules.
- Security alerts and vulnerability scanning: Set up automatic detection for outdated software, weak passwords, or suspicious activity.
In short, it promises to be the central nervous system of IT operations. But promises are easy. Delivering consistent results is what matters. That’s why we’re putting it through its paces internally before anything else.
How we’re testing it
Our test environment includes a range of different device types: Windows desktops, a few MacBooks, older laptops, and some virtual machines that mimic client environments. We’ve installed the platform’s agent on each device and are tracking:
- How fast it syncs data
- How reliable the update automation is
- How it handles error reporting
- Whether it plays nicely with our existing stack (hello, remote desktop and email integrations)
We’re also measuring something less technical: how much less we have to think about repetitive tasks.
If this tool can automate the boring stuff—like scheduling OS updates, restarting services, or pushing out software—then our technicians get more time to solve real problems and offer strategic advice to clients.
That’s not just good for us. It’s better for everyone we work with.
Real-world benefits for Mauritian businesses
Let’s zoom out for a second. Why does any of this matter to a small business in Quatre Bornes or a growing firm in Ébène?
Because IT downtime costs money. Even a simple issue—say, an antivirus that stopped updating or a printer driver that needs patching—can disrupt operations for hours. That’s time employees can’t work, customers can’t be served, and sales don’t happen.
The problem is that many local businesses don’t realise they’re flying blind until something breaks. By then, it’s too late.
What we’re working on behind the scenes is a smarter way to support these businesses—before anything goes wrong. Imagine getting a message from us saying:
“Hi, we just noticed your Point of Sale system is due for an update tonight. We’ve scheduled it after-hours so you can open on time tomorrow.”
That’s the level of service this new platform could help us offer.
What we’ve discovered so far
We won’t pretend everything has gone smoothly from day one. Like any new system, there’s a learning curve.
We’ve run into a few hiccups—like agents timing out on older machines or certain patch deployments not syncing across different time zones (fun fact: the platform was built for North America, not Mauritius).
But these are exactly the kind of issues we expected. They’re why we test in-house first. The good news? The platform’s support team has been responsive, and most of the issues are already resolved or on the roadmap.
More importantly, the benefits are starting to show. Our test devices are being monitored more closely than ever, alerts are coming in before problems surface, and we’re getting clearer insights on performance and usage trends.
What this means for our managed services
Right now, our managed services are built on reliability, responsiveness, and human support. But as more businesses in Mauritius shift to hybrid work and always-on systems, that’s not enough.
We need smarter tools that help us scale without losing quality. This new platform might just be the missing piece.
Once we’re confident it’s stable and ready, we’ll start rolling it out to select clients—most likely those on our full-service care plan or businesses that have complex multi-device environments.
It won’t be a one-size-fits-all solution. But it will be an option for companies that want to stay ahead of IT issues instead of chasing them.
No name yet—but you’ll hear about it soon
We know. It’s frustratingly vague.
And that’s intentional.
Until we finish our pilot programme, we’re not committing to anything. But if things continue the way they’re going, you’ll definitely hear more about this product in the next few months. It might even become part of our core offering.
So if you’re a client already working with us, you’re probably going to see improvements without even knowing it. That’s the goal.
And if you’re not a client yet? Well, now’s a good time to start a conversation.
Looking ahead: smarter IT, quieter systems, better sleep
We’ll leave you with this thought.
The best IT systems are the ones you don’t have to think about. No pop-ups, no late-night updates, no urgent support calls. Just quiet, reliable tech that does its job.
That’s what we’re aiming for at IT Solvz. And this new platform—if it passes all our tests—might be one more step toward that ideal.
If you’re curious to know more about what we’re working on, or you want to be among the first to benefit when we roll it out, just drop us a message. We love working with businesses that think ahead.
*IT Solvz is a local IT solutions provider based in Mauritius. We specialise in managed IT support, network security, cloud services, and proactive systems maintenance for SMEs and enterprises alike. Want to chat? Contact us today.*
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